Privacy Policy mq8 —
Our Commitment to Protecting Your Data

01 Introduction & Scope of This Policy

Mq8 is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we handle your personal information — from the moment you visit our website, register as a member, and carry out financial transactions, to every interaction you have with our support team.

This policy applies to:

• All mq8 website visitors, whether registered or not.
• Registered members using any mq8 service, including Live Casino, Slots, Sports Betting, and Bingo.
• Individuals communicating with mq8 via Live Chat, email, or any support channel.

We encourage you to read this Privacy Policy together with our Terms & Conditions us for a full overview of how we manage your account.

02 Personal Data We Collect

Mq8 only collects information that is strictly necessary to provide you with a safe, fair, and seamless experience. Below are the categories of data we collect and their purposes:

03 How We Collect Data

Your personal data is collected through a variety of transparent and responsible methods:

• Information you provide directly — when registering an account, completing KYC forms, making deposits or withdrawals, and when interacting with our support team.
• Automatically collected data — including IP addresses, browser data, device information, and platform usage patterns via cookies and similar tracking technologies.
• Data from trusted third parties — such as payment service providers (FPX, Touch 'n Go eWallet, GrabPay, Boost) and identity verification authorities for KYC purposes only.
• Publicly available data — in very limited cases and only when required by law or for fraud prevention purposes.

04 How We Use Your Data

The personal data we collect is used solely for purposes related to the provision of mq8 services. The following are the primary uses of your data:

• Account management — create, verify, and maintain your account so you can securely access all platform features.
• Transaction processing — ensure all your deposits and withdrawals are processed accurately, promptly, and securely via your preferred payment method.
• Security and fraud prevention — detect and investigate suspicious activity, protecting your account from unauthorised access.
• Legal compliance and KYC — meet regulatory requirements including Know Your Customer (KYC) and Anti-Money Laundering (AML) processes.
• Service improvement — analyse usage patterns to improve platform performance, optimise the user experience, and develop new features.
• Service communications — send important notifications relating to your account, transactions, security updates, and promotional information (subject to your communication preferences).
• Responsible gaming — monitor gaming patterns to identify signs of problem gambling and offer appropriate support.

05 Data Sharing with Third Parties

Mq8 does not sell your personal data. However, in certain limited circumstances, we may share your information with trusted third parties as follows:

• Payment service providers — FPX, Touch 'n Go eWallet, GrabPay, Boost, and crypto processors to facilitate your financial transactions. They only receive information required for the relevant transaction.
• KYC service providers — accredited identity verification partners who help us verify members' identities for legal compliance purposes.
• Technology service providers — companies that assist us in managing technical infrastructure, analytics, and customer support, all bound by strict confidentiality agreements.
• Regulatory authorities and law enforcement — only when required by law or a valid court order.

06 Cookies and Tracking Technologies

Mq8 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as Login, session management, and security. These cookies cannot be disabled.
• Performance Cookies — Help us understand how visitors use our platform so we can improve performance and navigation.
• Functional Cookies — Store your preferences such as language, display settings, and other options to personalise your experience.
• Analytics Cookies — Collect statistical information about website usage for internal analytics purposes only.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the mq8 platform.

07 Data Security

Mq8 continuously invests in the best security technologies and procedures to protect your personal data. The security measures we implement include:

• Data encryption in transit and at rest — all data is protected by 256-bit TLS/SSL protocols both in transit and at rest on our servers.
• Role-based access control — mq8 staff may only access the data required for their specific role, with every access logged and audited.
• Two-factor authentication (2FA) — available to all member accounts as an additional layer of protection.
• Continuous security monitoring — an active 24/7 threat detection system that monitors suspicious activity and responds immediately.
• Regular penetration testing — Independent security audits are conducted regularly to identify and remediate any vulnerabilities before they can be exploited.
• Encrypted data backups — your data is regularly backed up to a separate secure location to ensure service continuity.

08 Your Rights as a Member

As an mq8 member, you have full rights over your personal data. These rights include:

To exercise any of the above rights, you may:

• Access the privacy settings in your mq8 account to make basic changes.
• Contact our support team via live chat or email at [email protected].
• Submit a formal written request for cases requiring more detailed processing.

Mq8 is committed to processing all privacy-related requests within 30 working days from the date of receipt. If we require additional information or more time, we will notify you in advance.

09 Data Retention Period

Mq8 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data — retained for the duration of your active membership.
• Financial transaction data — retained for a minimum of 7 years for legal compliance and financial audit purposes.
• KYC records and identity verification — retained for 5 years after account closure.
• Support communication logs — retained for 2 years for reference and service improvement purposes.
• Cookie and analytics data — retained for 30 days to 24 months depending on the cookie type.

Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

10 Changes to This Privacy Policy

Mq8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:

• In-platform notifications on mq8 when you are logged in.
• Notification email to the address registered in your account.
• A prominent notice displayed on the mq8 homepage for a minimum period of 14 days.

Continued use of the mq8 platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

11 Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mq8 Data Privacy Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the mq8 platform
• Telegram: @mq8support

We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our responsibility.